- Industries We Serve |
- Healthcare & Medical
AI Receptionist for Healthcare
Transform Patient Care with 24/7 HIPAA-Compliant Call Handling
From appointment scheduling to emergency triage, our AI receptionist ensures every patient receives immediate, professional attention—even during peak hours or after closing time.
Healthcare providers face unique challenges in managing patient communications. Between seeing patients, handling emergencies, and managing administrative tasks, it’s nearly impossible to answer every call promptly. Our AI receptionist is specifically designed for healthcare environments, understanding medical terminology, handling sensitive information with care, and ensuring patients always receive professional, compassionate service.
Purpose-Built Capabilities
Everything you need to transform your industry operations
HIPAA-Compliant Call Handling
All patient information is encrypted and handled according to strict HIPAA regulations. Every conversation is secure and confidential.
Automated Appointment Scheduling
Book, reschedule, and confirm appointments instantly. Sync with your practice management system for real-time availability.
Emergency Triage & Routing
Intelligently prioritize urgent calls and route emergencies to on-call providers. Never miss a critical patient situation.
Insurance Verification Support
Collect insurance information, verify coverage, and gather necessary patient details before appointments.
Prescription Refill Requests
Handle routine prescription refill requests and route them to the appropriate medical staff for review.
Appointment Reminders
Automated SMS and voice reminders reduce no-shows by up to 40%. Patients can confirm or reschedule instantly.
Why Healthcare Providers Choose Hey24
Common Use Cases
Real-world applications for businesses like yours
General Practice & Family Medicine
Handle appointment bookings, patient inquiries, prescription refills, and test result notifications efficiently.
Dental Practices
Book cleanings, emergency appointments, handle insurance questions, and send appointment reminders automatically.
Specialist Clinics
Screen referrals, schedule consultations, collect pre-appointment information, and coordinate with referring physicians.
Mental Health Services
Provide compassionate, confidential intake for therapy appointments with crisis call escalation protocols.
Ready to Transform Your Patient Experience?
Join hundreds of healthcare providers who trust Hey24 to handle their patient communications professionally and securely.
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